Frequently Asked Questions

• Once you have chosen an engagement ring style, we search our sources to locate the optimal diamonds that meet your criteria. We then order the diamonds to be sent to our store, where you may examine them in person. This process varies depending on the complexity of your requirements for the diamonds attributes; for example matched pairs and rare colors/sizes/shapes typically take longer to locate.
• Once you’ve chosen your diamond(s) and your ring style, we move your ring into our goldsmith’s work lineup, at which point he puts his years of experience into creating your beautiful, uniquely “you” ring.
• Plan for a minimum of 5 weeks for this entire process.
• Simple wedding bands can be ready in 2 weeks if they are in stock with our suppliers.

How do I start the process to get a custom piece made?
Email or call to set up an initial consult. We have only one designer and thus have to limit the number of custom designs so we may not always be able to accommodate your request in the timeframe you need.  Depending on the complexity of the request, this may take multiple months so please plan accordingly.

Do you do appraisals? What is the process? How much does it cost?
Yes, we team with a professional independent appraiser to come to our store for on-site appointments. What that means for you is that your jewelry stays safely in our vault/store and the appraiser comes to the jewelry to do his inspection.

• The Process: We have you drop off your item(s) a minimum of a day or two prior to the day of the scheduled appraisal so we can clean/prepare the item(s) for inspection.
• The Cost: Appraisals typically start at $155 per item and go up from there based on factors such as number of gems on an individual piece, rarity or uniqueness of size/shape/mineral, purpose of the appraisal. 
• Insurance appraisals are our most requested product. 

I need an engagement ring. Where do I start?

Start by visiting our store to browse the stunning rings in our showcase. We have an extensive collection of engagement rings and wedding bands. We will help you find the perfect rings to express your love. We have access to a variety of ring styles and trends from our favorite design houses, such as A.Jaffe, Ever & Ever and Neissing. We suggest you spend some time (and have some fun) browsing Pinterest and magazines for styles that you like. Once you are ready to discuss your requirements, timeline, and budget, we suggest you set up a consultation with our gemologist to get the process started.

I have a piece of jewelry that was handed down to me. I would like it made into something else. Can you do that?

Yes, we can! This is a common request. We will work with you to recreate your piece into something you will love.  This is considered a custom design and will likely require a consultation.  Call or visit us to discuss.

The prongs on my ring keep snagging on my clothes. My ring needs to be resized. My watch battery no longer works. Can you fix this?

Yes, yes, and yes! These are some of our most requested repairs. Prong repair and ring resizing can take a couple weeks. Watch battery replacement takes 1-2 days and sometimes if staffing allows, can be done same-day while you wait. We also handle very complex repairs as well.